Refund policy
Refund policy
At BLANK, we are committed to providing you with high-quality products and ensuring your utmost satisfaction. We understand that sometimes you may need to make an exchange, and we want to make that process as smooth and convenient as possible. Please read our exchange policy carefully to understand your options and eligibility.
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Eligibility for Exchanges:
- We only offer exchanges for unworn, unwashed, and undamaged items.
- Items must be in their original condition with all tags and labels attached.
- Exchanges are permitted within 10 days of the purchase date.
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Non-Eligible Items:
- We do not accept returns for refund or store credit. Only exchanges are allowed.
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Exchange Process:
- To initiate an exchange, please contact our customer support team within 10 days of receiving your order.
- Provide your order number, item(s) you wish to exchange, and the reason for the exchange.
- Our customer support team will guide you through the process.
- Please specify the desired size, color, or alternative product for the exchange.
- Once your exchange request is approved, we will provide you with detailed instructions on how to proceed.
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Exchange Shipping:
- You are responsible for the shipping costs associated with exchanging the item.
- We recommend using a trackable shipping method to ensure the safe delivery of your item(s).
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Damaged/Faulty Items:
- If you receive a damaged or faulty item, please contact our customer support team immediately, providing details and supporting evidence (e.g., photos).
- Once we receive the damaged/faulty item, we will promptly send you a replacement at no additional cost.
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Customer Satisfaction:
BLANK reserves the right to amend or modify this exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.
Thank you for choosing BLANK. We appreciate your business!
